Live Information Session · 60 Minutes

Setting Up a Vendor Performance Management Program

A working conversation with a public buyer who has built one of these programs from the ground up — stakeholder buy-in, scoring, appeals, and how it all feeds back into bid awards.

Featuring Michael Burjaw, Procurement & Vendor Performance Consultant

Reserve your seat Free · September 10, 2026 · 2:00 PM EDT

Registration is capped at 80 seats. We may open a second date and time if demand exceeds capacity.

Stakeholder engagement

Evaluation design

Scoring consistency

Appeal process

Approved for registration

What you'll take away

Six things you can act on Monday morning

Stakeholder engagement & feedbackHow to bring internal stakeholders on board and turn their feedback into program design.
Developing your evaluation programGuiding principles, evaluation schedules, forms, questions, and workflows.
Strategies for scoring vendor performanceMethods for evaluating vendors fairly and consistently across departments.
Developing a vendor appeal processHow to build a process that holds up when a vendor pushes back.
Communication strategiesHow to set expectations early and deliver results clearly — including hard ones.
The bids&tenders Supplier Performance moduleA live look at how the module supports the program end to end.

Your speaker

A public buyer who's done this work

Michael Burjaw

Procurement & Vendor Performance Consultant

Michael has extensive experience in operations management, procurement, and vendor performance improvement, and currently consults on optimizing vendor relationships and improving outcomes for public sector RFPs. He previously held senior leadership roles including Director of Security, Parking, Emergency Management, and Purchasing at Sheridan College; Manager of Procurement with the Hamilton-Wentworth District School Board; and Project Manager of Vendor Relations with the City of Hamilton. He currently sits on the Board of Directors for the Technical Standards and Safety Authority (TSSA) and previously served on the board of the Ontario Association of School Business Officials (OASBO).

Session outline

40 minutes, plus a demo and open Q&A

0:00–0:03

Opening & context — why build a formal program

0:03–0:08

Stakeholder engagement & feedback

0:08–0:16

Building the evaluation program

0:16–0:22

Scoring strategies

0:22–0:27

Vendor appeal process

0:27–0:32

Communication strategies

0:32–0:38

Suspensions & informing future bid awards

0:38–0:40

Closing reflections

0:40–0:50

Live demo — bids&tenders Supplier Performance module

0:50–1:00

Open Q&A

Setting Up a Vendor Performance Management Program

Six things you can act on Monday morning

A public buyer who's done this work

Michael Burjaw

40 minutes, plus a demo and open Q&A

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